Welcome to MC4 Solar


Customer Service


Shipping & Delivery

All purchases will be shipped using recycled packaging when possible. Connectors will be bubble wrapped for protection. We use the lowest cost ground method (usually USPS or UPS) to ship items at no charge. We ship all orders within 2 business days. Most shipments will arrive at your locations within 7 business days. If you need to receive your order sooner we can offer delivery via next day air at an additional cost. Please call 800-952-7221 or send us an email that includes the items you would like to purchase, where you would like them delivered and when - we will provide you with a shipping quote. We insure all shipments with full replacement value insurance.

 

For shipments outside the US please be aware that customs can delay packages (sometimes up to 6 weeks). It does not happen often but when it does it is not our responsibility.

 

Privacy & Security

Thank you for visiting our Web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Returns & Replacements
Returns are accepted for 30 days from the shipping date.  If for any reason you are not satisfied with your purchase please notify us and send it back UNUSED.  Your purchase price will be refunded.  NO RESTOCKING FEES/NO HASSELS – EVER.  If there is a defect of any kind please call 800-952-7221 and we will arrange replacement of the item.
Payment, Pricing & Promotions

Credit Cards

You may pay for your orders with major credit cards. Currently, we accept Visa®, MasterCard®, American Express® and Discover® Card.
Generally, credit and debit card are not charged until we either ship the item(s) to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any applicable taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order. If you ordered a special delivery item, you will be charged once a delivery time is confirmed.
At checkout, please carefully provide your exact name, billing address and telephone number that is on your credit card statement. Any incorrect information can cause a delay in processing your order. We also may need to verify the billing address and credit card owner for orders that have a delivery address that is different from its billing address and for large orders. This will require you to send us a copy of your credit card billing statement, valid ID and a photocopy of the credit card.

 

PayPal

You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
PayPal allows consumers with an email address to securely, conveniently and cost-effectively send and receive payments online using your existing financial bank accounts and credit cards to make real-time payments. PayPal is an efficient way to send a payment for items purchased on the internet and is much less time-consuming than writing and mailing paper checks. And unlike checks, which can take days to clear, most PayPal transactions clear instantly. It’s always free to send money, you receive your items faster, and it’s secure and private.

 

Bill Me Later

Bill Me Later is a convenient and secure way to pay on the web or over the phone. Bill Me Later lets you pay without using a credit card. At checkout, simply apply for Bill Me Later by providing your birth date and the last 4 digits of your Social Security number. Accept the terms, and if approved, your purchase is complete. Bill Me Later is subject to credit approval as determined by the lender, CIT Bank, Salt Lake City, Utah, and is available to US customers who are of legal age in their state of residence. After you use Bill Me Later®, you will receive a billing statement with flexible repayment options: you can choose to pay the entire balance with no additional charges or pay a portion of the balance and regular interest charges apply. Bill Me Later® may not be used for international orders.

 

Wire Transfers

We accept wire transfer payments. Please contact our Customer Service at 1-800-952-7221 for details and assist you in completing your wire transaction.

 

Checks & Money Orders

We accept personal checks, company checks and money orders. When using these methods of payment, simply add the items you would like to order into your shopping cart and print out the shopping cart with the itemized list of Products and Order Total. Please include a copy of your itemized shopping cart printout and contact phone number with your payment. Money Orders for $500 or greater may be held up to 2 weeks to complete the authentication process; then the order will be shipped. We suggest you transmit the funds via Western Union to avoid delays in processing your order.
Send Checks or Money Orders to:

MC4 Solar
176 Industrial Loop
Fredericksburg, TX 78624
1-800-952-7221

 

Western Union Quick Collect

Western Union transactions may be used for orders on our website by downloading the form during checkout or by contacting our Customer Service at 1-800-767-8468. To complete a Western Union payment:

• Go to the nearest Western Union Agent, simply call Western Union® at 1-800-525-6313, or click “Find An Agent Location Near You”.
• Make payment in cash and include any applicable shipping charges and sales tax (Texas residents, addresses only) as part of your payment. Your total price will be provided to you when you place your order online or by our Customer Service on the phone.
• Order Holding Period will be available for up to 72-hours from the time you place your order, to process it at Western Union. Once the 72-hour period has passed, the order will be canceled.

If your order is canceled and you still want the product, simply re-place your order following the previous steps.

 

Sales Tax Policy

We collect Sales Tax in Texas on the total amount of your order, based on Texas’ and your district’s rates.

MC4 Solar is based in Texas and as an online retailer with a physical business presence in a particular state, such as business offices or distribution warehouses; we are required to collect sales tax for customers in Texas. Purchases from all other states than Texas will not be subject to sales tax; however, consumers who live in a state that collects sales tax are technically required to pay the tax directly to the state even when an Internet retailer doesn’t collect it. This is referred to as “use” tax rather than sales tax. If you’re a tax-exempt entity, you can take advantage of tax-exempt status for applicable purchases made at MC4 Solar by contacting Customer Service at 1-800-952-7221.

 

Promotional Codes

Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to your purchase total, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupons cannot be replaced if lost, stolen, deleted or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded.

 

Credit Card Security

The MC4 Solar Security Guarantee protects you while you shop at the MC4Solar.com Web-Store, so you never have to worry about credit card safety. We guarantee that every transaction you make at the MC4solar.com Web-Store will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at the MC4Solar.com Web-Store. Our servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, AOL and Apple’s Safari’s browser. This ensures that only the MC4Solar.com Web-Store can read your personal information. We reveal only the last four digits of your credit card numbers when confirming an order. We will, however, transmit the entire credit card number to the appropriate credit card company during order processing.

After you click on the “checkout” button, be sure that the website’s URL always begins with https://www.MC4Solar.com / The “s” in “https://” at the beginning of the URL means you are logging into a secure page. If the URL does not begin with https, you are not on any MC4Solar.com page.

This site is regularly tested and certified to pass the HACKER SAFE Security Scan. HACKER SAFE helps protect you from identity theft and credit card fraud. The “live” HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard.

 

Viewing Orders

ORDER UPDATES: We will send updates regarding the status of your order, including when your item(s) ship*, to the e-mail address you provided when ordering.

You may request information via e-mail or online chat, or by calling 1.800.952.7221. Please provide the order confirmation number displayed after placing your order so we can respond more quickly
and accurately.

 

Updating Account Information
To update your account information, log into your account using the e-mail address and password you established your account with. From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information. Select a link to view or edit information.